Frank was more than helpful throughout the process. We appreciate the whole staff at Fathers & Sons for ensuring that we were able to get the car when we wanted. My wife and I walked into the dealership on Saturday, they put us in a new Jetta, that we enjoyed so much. Due to some time constraints, we were unable to finalize the purchase that day, though Frank and the dealership made sure that we were able to drive the car off the lot the next day on Sunday. I would highly recommend dealing with them, they gave straight forward answers and are very professional.

The sales team was very responsive, helpful and worked hard to close the deal while meeting our preferences for the model and specifications. They were persistent in resolving a difficult acquisition of a specific Sportage model and color and loaded features. The car was obtained from another dealer and shipped up and was in excellent condition and preparation when we picked it up. The paperwork went smoothly and the financing met our needs and went smoothly. A good team effort from the sales team involved. We would recommend to others and return.

I just wanted to say I should have bought my car at Fathers & Sons. They were so honest with me about my VW that I bought somewhere else in Auburn MA over the phone. There weren't any hidden messages or lies or anything of that nature. They told me the truth about the deal I got. They will be getting all my service from now on and they had no problem at all welcoming me to their dealership. The other dealership forgot to schedule me and after I got my car towed in because the gas lid latch broke, (couldn't put any gas in the car) they didn't even let me know the parts were in. So I show up at the dealership in Auburn MA and they forgot my car totally. They actually thought they had already fixed it. They told me its fixed, and I said how can it be fixed I just drove it here. Patrick Motors is a joke and I will continue to let everyone know how that dealership operates.

In our quest for a new 2011 Volvo XC90, we visited three neighboring Volvo dealerships and spoke to countless dealers from New Hampshire to Pennsylvania. We eventually purchased our Volvo at Fathers & Sons even though there are other dealers that are closer and more convenient for us. The decision was made to drive the extra distance to West Springfield because from the very first call to picking up the car, the salesperson we dealt with, Mark Koblanski, treated us with respect, was attentive to all the details, and never used the usual car salesman tactics. He was always courteous, timely, and responsive to all our inquiries. While we vacillated back and forth between purchasing the XC60 and XC90, Mark was extremely helpful in providing us information on both cars. When we finally decided to purchase the XC90, Mark gave us an unbelievable deal on the exact car we wanted without adding unwanted options or having to haggle back and forth over the price. We were able to close the deal and pick up the car within a week. The car was ready and in pristine condition just as Mark said it would be. In the past 30 years, we have purchased many new cars, but Mark was head and shoulders above the other salespeople we have dealt with in the past. As unbelievable as it sounds, there are car sales people with integrity and honesty and Mark is one of the few around. We must also mention Rick Kovalsick in the finance department. Rushing up to Springfield after work to sign papers was not high on our list after an exhausting work day for both my husband and me. When we arrived, Rick was prepared and had all the paperwork ready for our signatures. In our car buying experience, the finance office is the place numbers need to be scrutinized for hidden costs, but this was not the case at Fathers & Sons. Rick patiently explained in detail the paperwork and went over all the numbers. We were pleasantly surprised when we found all information correct and the numbers were exact without any hidden additions. Our experience with Rick confirmed that Fathers & Sons was a dealership that was honest and easy to work with. We have been enjoying our new Volvo XC90 for a week now thanks to Fathers & Sons. We will not hesitate to return there to purchase our next car. We highly recommend buying a car from Mark Koblanski at Fathers & Sons in West Springfield. We still can't believe the entire transaction was as quick, easy and pleasant as it was. Why can't all dealerships be like this???

Thanks Mark & Rick!!!

I had a great experience purchasing a pre-owned car from Ryan at Fathers & Sons. Ryan was very courteous and professional. I felt like I was in a first class dealership, and could trust the people there. I really feel like I got an outstanding price for the car. I thought it was a fair price going in, but when I did some research afterwards, I realized just how fair it was. Ryan was great in communicating with me during the sales process, the delivery and post-delivery. I'm so glad that I purchased this car from a first class dealership, rather than a small used car business. They detailed the car beautifully, and gave me a full tank of gas. I know that Ryan and Fathers & Sons was very fair, trustworthy, and would stand by me if I had any problems.

Thanks for the great experience!

This was a very easeful process and although there were a few details which needed to be addressed before the sale was final and the vehicle was ready for pick up, each was handled in a pleasant and timely manner. Communication, which is key, was excellent throughout the entire process. So I am hoping the vehicle (used) matches the standards set by Ryan Bussinger and all others who played a role in this transaction.

We have had a Volvo in our 2-car family for more than 30 years. We bought all but the first Volvo from Fathers & Sons. Vin Fusaro has always been our go-to guy at Fathers & Sons. He's there for any questions that came up before or after the sale. He makes what others consider an ordeal into a relaxed, pleasant experience. We have bought new and used cars from Vinnie. Like a good realtor, Vinnie wants to know what we're looking for, what's important to us, what our price range is. Then he finds the cars that fit the bill. Once or twice we asked Vinnie to be on the lookout for a particular used model, which of course he did. One of the best cars we ever owned was a used Volvo XC70 he sold us! Recently we were looking for a used XC70. Vinnie showed me an '08 that was mint, very low mileage, great price. My wife wasn't with me or I would have bought it. When I called Vinnie a few days later to bring my wife in to see and presumably purchase that car, I mentioned that we should probably also look at a new version XC70, since some reports were suggesting that you could buy a new car for "less than" a similar used car. With the new Volvo warranty and the price Vinnie quoted us, we opted to buy the new car, albeit having to let go a terrific used one. Buying a new (or used) car doesn't have to be a chore, with upset, stress or unpleasant negotiating only to hear that "the boss" can't possibly let it go at that low price... Our car purchases, maintenance and eventually trade-ins have been a pleasant experience at Fathers & Sons, with Vinnie Fusaro.